Position: Service Manager (Automotive Technical Manager) Location: 54 Duckworth Street, Garbutt QLD 4814 Position Type: Full-time, permanent Salary: $85,000 - $95,000 plus superannuation, dependent on experience Recruitment managed by: Yakr Pty Ltd Elevate Your Career in Townsville! Our client, Townsville Auto Group, is seeking an experienced Automotive Service Manager / Workshop Controller ready to take the next step in their career and lead a high-performing workshop team. Townsville Auto Group is part of the established Pickerings Auto Group, which has been operating in Australia for more than two decades. As a respected automotive dealership, our client is committed to delivering quality vehicle servicing, strong customer service, and high-level technical support across its workshop operations. This opportunity comes with competitive remuneration, genuine career advancement pathways, and the chance to join a well-established automotive business in North Queensland. Key Responsibilities Take responsibility for upholding dealership and manufacturer standards across the service department; Ensure the quality of output from the service workshop is maintained at a high level and all customer expectations are satisfied or exceeded; Oversee, prepare, supervise, and control all service and technical activities within the automotive workshop; Provide high-level technical guidance to Workshop Controllers, Technicians, and Apprentice Technicians in diagnosing complex vehicle problems; Provide direction, leadership, and feedback to all workshop team members and supervisory staff; Monitor and maintain customer-service standards and implement strategies for continuous improvement; Implement systems to ensure customers are followed up after services and satisfaction is consistently monitored; Coordinate with Workshop Controllers to ensure efficient allocation of labour and optimal productivity; Inspect and road test vehicles where required to ensure repairs meet manufacturer and customer requirements; Ensure all jobs are completed correctly the first time, maintaining high quality and efficiency standards; Take responsibility for maintaining strong customer relations and resolving escalated issues. About You • Proven experience in automotive service management or a similar leadership role • Strong technical background with expertise in automotive systems and diagnostics • Excellent organisational and communication skills • Leadership qualities with the ability to inspire and guide a team • Commitment to delivering outstanding customer service Why Join Our Client? • Competitive salary package • Genuine opportunities for career progression • Work within a respected dealership group • Supportive team environment • Opportunity to live and work in Garbutt/Townsville, Queensland Apply Now! Take the next step in your career with our client, Townsville Auto Group. Send us your resume today and drive your career forward with a dealership committed to excellence. DMLO