Join MSX International, a global leader in automotive operations. As an Operations Specialist, you will work directly with dealership teams to improve service operations, customer experience, and overall performance. This field-based position requires travel up to 80% and offers a competitive salary, bonus, and monthly vehicle allowance.
About the role
- Experience in automotive dealership operations, fixed operations, or aftersales/service environments.
- Strong coaching, mentoring, and relationship-building skills.
- Ability to analyze performance data and develop actionable improvement plans.
- Excellent communication and presentation skills.
- Experience implementing customer service and sales best practices.
- Ability to work independently, manage multiple priorities, and drive results.
- Proficiency with Microsoft Office and other PC applications.
- Ability to travel regularly to dealership locations.
- High School Diploma or GED required; Bachelor's degree preferred.
Preferred Skills
- Knowledge of dealership fixed operations, service departments, and business performance metrics.
- Experience influencing teams and gaining buy-in for process improvements.
- Ability to analyze financial and operational data to support business decisions.
- Experience training and coaching service advisors, technicians, and dealership staff.
Additional Information
Comprehensive benefits package available, including BCBS health insurance beginning the first day of the month following your hire date, a 401(k) plan with company match, and dental and vision insurance coverage.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Key missions
- Assess dealership service operations and identify opportunities to improve efficiency and performance.
- Coach and support dealership staff on customer service, sales techniques, and operational best practices.
- Monitor progress and provide ongoing guidance to help dealerships achieve performance goals.