Soft Skills Good spoken English and good verbal communication skills. Ability to communicate correctly and clearly. CEF Level B1-5 and above Good problem-solving skills, strong troubleshooting skills Ability to approach problems logically. Ability to communicate correctly (grammatically and contextually correct) and clearly Commitment and drive for targets, decision making ability, adaptable & flexible Customer service focus – Ability to empathize with the customer/third parties and prioritize requests Desirable Skills Customer service Focus – Ability to empathize with the customers and third parties and prioritize requests Commitment and drive for targets Decision making ability, Adaptable & Flexible