The Materials Management Department (MMD) is seeking a customer-focused Travel & Visa Coordinator in Samoa. This position is fixed term full-time for one (1) year reporting to the Travel & Visa Supervisor.
The Travel and Visa Coordinator supports Church employees, missionaries, Church leaders, and international visitors by coordinating travel arrangements and visa services. This role plans cost-effective travel itineraries, manages reservations, prepares travel documentation, and oversees visa applications to ensure all requirements are completed accurately and on time. The position works closely with consulates, government agencies, Church departments, and other stakeholders, maintains visa records and compliance systems, processes related financial transactions, and provides guidance throughout the travel and visa process. The role also contributes to training, process improvements, special projects, and high-volume operational support while maintaining exceptional customer service and professionalism.
6 years of any combination of related experience or progress towards or completion of a relevant university (post-secondary) degree or an industry-recognized certification.
Minimum of 2 years in Church travel services.
Excellent customer service skills and ability to resolve difficult travel issues.
Must be able to work at a high rate of efficiency and take on a large workload including special projects
Professional and clear verbal and written communication skills.
Must be proficient in Microsoft applications
Ability to motivate and lead others
Role model of professional behavior and excellent performance for travel and visa coordinators
Preferred
3 years in Church travel services experience.
Travel University specialist certification (or country equivalent).
English proficiency.
Proof of legal right to work in Samoa.
Police background check may be required.