Associate Director - Private Banking Front Office - Private Banking Front Office

United Arab Emirates · On site · Posted 5d Leaves the board in 2 days
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JOB DESCRIPTION

1

Job Title

Ass. Director- Private Banking

Department

RBG Private Banking

Direct Supervisor

Senior Director/ Unit Head- Private Banking

RBG 873

2

Job Purpose

  • To provide his portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and bank and retain their loyalty and respect.

  • The job holder is required to enhance Private Banking sales / revenues and promote the cross selling of bank products to all existing clients.

  • Job Holder must be able to source new business of Super HNW individuals through referrals, marketing activities, and personal contacts.

  • Financial Advisor must ensure that client are aware of all financial services offered by the banks many departments, TCM, Trade Finance, Mortgage, Corporate Finance etc.

3

Dimensions

Operating Budget

Number of Staff

Capital Exp. Budget

Others

4Key Result Areas
  • Optimize the potential value of the client base through the delivery of Private Banking products and services and actively identify new customers
  • Ability to communicate with HNW clients to structure advise based on client needs
  • Ability to recognize opportunities to partner with other bank professionals to service client needs and maximize bank revenues.
  • Maximizing profitability from the Private Banking base whilst countering competition from other providers offering alternative investment / WM opportunities.
  • Safeguard the bank from potential loss / AML fraud/ and ensure ethical behavior
  • Safeguard banks reputation by ensuring ethical professional behavior at all times before/during after sales
  • Enhance market profile and awareness.
  • Achieve revenue goals, sales & portfolio growth targets across a range of products & services (Investments, Term Deposits, CASA balances, TCM, FX trading, share financing, etc)
  • Acquire ‘new to bank’ NHW clients
  • Maintain a superior customer service experience for clients including pre-empting issues and proactive servicing.
  • Minimize customer attrition
  • Maintain proactive client contact
5Operating Environment, Framework and Boundaries, Working Relationships
  • Interact with product managers/investment advisory/ line managers/ cross sales mgr / CSO’s to constantly provide feedback on competition and customer response to products/services
  • Co ordinate activities with other department in order to maximize conversions from the lead referral process.
  • Ensure client expectations are constantly met.
6

Problem Solving

  • Ability to understand customer’s financial needs on a one to one basis
  • Intricate understanding of products pertaining to HNW customers – both internal & external (competitors)
  • Advanced market knowledge of various investment vehicles / markets / economics.
  • Accurate projection of sales numbers.
  • Proactive action on customer feedback /needs
  • Timely escalation of service issues.
7

Decision Making Authority & Responsibility

  • Pricing discretion for effective relationship management
  • Strong responsibility for ethical selling to customers with complete disclosure about the products & services.
8

Knowledge, Skills and Experience

  • University Graduate
  • Strong numbers, selling & investments/ Financial Market Knowledge
  • Strong Interpersonal skills and cultural sensitivity
  • Relationship Management & Networking skills. Extrovert / Amiable personality
  • At least, 2 years experience of a similar job with another bank / financial services co in UAE, they should be certified from the Securities & Investment Institute (SII) for selling investment.

9

Behavioral Competencies

COMPETENCY

LEVEL (1-4)

(1- Basic 4-SR MANAGERIAL)

Customer Focus

(L-3) (M-3)

Leadership

(L-2) (M-3)

Commercial Awareness

(L-3) (M-3)

Interpersonal Relationships

(L-3) (M-3)

Commitment to Results

(L-3) (M-3)

Job Holder

Date

Line Manager

Date

Approved By

Date