Customer Care Representative

Remote — Paris, Ile-de-France, France Posted 4d Leaves the board in 3 days
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Join Rise Up, a leading European learning software provider, as a Customer Care Representative. In this role, you will be the first point of contact for customers, delivering outstanding customer service with a strong technical dimension. You will handle customer inquiries, provide product and service information, troubleshoot and resolve technical issues, and ensure customer satisfaction.

About the role

đź’ˇ What you'll bring to the Team:

  • Previous experience in a client service role, understanding the dynamics and requirements of customer support.

  • Experience in technical support or SaaS support, with solid troubleshooting methodology (isolate, reproduce, resolve or escalate).

  • Comfortable with technical concepts such as APIs, SSO, browser debugging (console, HAR files), and log analysis.

  • Ability to translate technical explanations into clear, jargon-free language for customers.

  • Familiarity with CRM systems and practices.

  • Fluent in French and English, with strong communication skills in both languages. German would be a plus.

  • Ability to multi-task, prioritize, and manage time effectively.

  • Problem solver: your daily activities consist of solving complex functional and technical issues.

  • Demonstrated client-centered approach, prioritizing customer satisfaction and delivering timely resolutions.

  • Excellent interpersonal, written and oral communication skills.

  • Empathy and a customer-oriented attitude.

  • Tenacity, willfulness to solve issues and close tickets in a timely manner.

Key missions

  • RĂ©pondre aux demandes des clients par e-mail et par chat, fournir des informations prĂ©cises et complètes.
  • Diagnostiquer, rĂ©soudre et escalader les problèmes techniques, en collaborant avec les Ă©quipes de produit et d'ingĂ©nierie.
  • Aider Ă  garantir que les bases de connaissances internes et externes sont Ă  jour avec les dernières modifications du produit.

Benefits

  • Between 1-2 days at home
  • Free food & snacks
  • Reduction of working time (RTT)
  • Cooptation bonus
  • Team building
  • Afterworks, Team lunches
  • Pregnancy loss leave
  • Full pay on 1st day of sick leave