Customer service representatives are primarily responsible for handling inbound webchats from customers and resolve their queries.
Their role involves ensuring the customer is provided clear and accurate information, while maintain adherence to the client processes and procedures.
Key performance indicators are customer satisfaction, quality compliance, regulatory compliance, average handle time, closed chats per online hour, First Response Time

Handle complex customer queries like level of cover inquiries, payment queries, amendments, customer retention, handling complaints, emergency roadside assistance, motor insurance amendments etc.

Graduate. 0-2 year of experience

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.