The Customer Service Manager is the main point of contact between customers, the schedule, and technicians in the field at Bob Boldt HVAC. You'll manage calls and texts, keep ServiceTitan records accurate, support scheduling and dispatch, and follow up on estimates and payments. Call and message volume changes throughout the day, so you need to move between tasks without losing track of details.
WHAT THE WORK LOOKS LIKE
You're often the first and last point of contact a customer has with the company. When a technician needs a customer approval mid-job, you get it. When an estimate has been sitting unsigned for a week, you follow up on it. When a Comfort Club card declines, you catch it and get it fixed. Your records and follow-up directly affect scheduling, billing, and customer retention, so accuracy matters more than speed.
WHO BELONGS HERE
You've worked somewhere where call volume spikes without warning and you didn't lose track of what mattered
You can hold three or four things in progress at once without dropping one
You write things down accurately the first time, not from memory later
You follow up on unresolved items without being reminded
You're comfortable being the one who makes the call to a customer, not just the one who answers
WHY WORK AT BOB BOLDT HVAC
401(k)
5 to 7 days PTO
Dog-friendly office
Consistent Monday through Friday 8:00 AM - 5:00 PM schedule with a full lunch hour