Senior Diagnostic Support Engineer Chennai

Remote — Chennai, Tamil Nadu, India Posted 4d Leaves the board in 3 days
ATS Keyword Match See which key terms from this posting your resume already has. Free.

Join MSX International, a leading partner in the automotive industry, as a Senior Diagnostic Support Engineer. In this role, you will be responsible for monitoring diagnostic trouble codes and CAN parameters, providing customer assistance, coordinating with dealers, and tracking issue resolution. You will work in a 24/7 environment and have the opportunity to make a significant impact in the evolving mobility industry.

About the role

Qualifications:

  • Experience in customer support, vehicle service, or command centre operations.
  • Strong problem-solving and communication skills for guiding customers and coordinating with dealers.
  • Familiarity with DMS systems, ticketing tools, and vehicle diagnostics (DTC/CAN).
  • Ability to work in a 24/7 environment and handle critical issues efficiently.
  • Strong analytical skills for reporting and KPI tracking.

Additional Information

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.

Key missions

  • Monitor DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7, and raise tickets immediately when an issue is detected.
  • Provide Level 1 (L1) support over the phone, guiding customers/drivers to resolve minor issues, and coordinate with dealers to ensure the issue/ticket is resolved completely and in a timely manner.
  • Provide daily, weekly, monthly, and ad-hoc reports on vehicle issues and resolution status, and track and report KPI targets in the required format.