• Should have an experience of managing a team of 25-30 members be able to coach them continuously to achieve business goal
• Able to help team in resolving their queries as an when needed
• To ensure complete operations management for end-to-end order to cash processes, including collections, dispute handling & billing / invoicing, reconciliation, payment processing and refunds managements etc.
• Is required to possess deep knowledge of the all the activities, workflow, expectations of all end clients
• To ensure timely and accurate delivery of daily, monthly and periodic processing of client requirements
• Should establish systems and processes to ensure highest quality levels of performance is achieved on a day-to day basis.
• To handle any escalation w.r.t. any operational issue.
• To ensure proper documentation of workflow of all activities related to all the clients.

• Profound knowledge of complete OTC process in insurance process
• Good accounting skills
• Good knowledge of Billing and cash apps
• AR management ERP systems understanding
• Good decision making skill
• Committed to achieving specific objectives and takes ownership for accomplishing them.
• Effectively balances quality, customer service and productivity standards
• Ability to prioritize & multi-task
• Exhibits meticulous attention to detail
• Excellent problem solving & analytical skills
• Act as liaison between team members and management & bring issues/concerns to management

• B.Com or B.Com Hons graduate
• Minimum 5 years of experience in Manager role in OTC and overall 10 years of experience in Insurance industries
• Must have worked on any of the ERP AR modules, preferably SAP/ CODA/Genius
• Must have 5 years of client management experience
• Must have an experience of setting up a new process