Knowledge of Property & Casualty Insurance (US P&C) is mandatory
Preference if have personal lines policy processing knowledge
Ensure adherence to process guidelines as per agreed quality standard on all SOPs
Ensure that the assigned targets are achieved as per agreed SLA
Ensure adherence to Company Policies and Procedures
Proficient in understanding and validating the insurance related documents
Should be flexible to work in a 24/7 environment

They provide concise, quality customer service in a professional, timely, and courteous manner and document communication for every interaction on system. They provide alternatives & superior customer experience on emails. They process client data/queries on email and keep track of request and make sure they are resolved as per the defined SLA s.

Bachelor’s degree in any stream with relevant experience.