Lead AI-enabled transformation in Operations charter - Accountable for integrating AI into P&C India insurance domain operations to drive measurable business outcomes
Lead delivery for the assigned portfolio, ensuring operational, financial, business and transformation goals are consistently met
Build a high-performance, inclusive, and AI and digitally fluent team
Champion operating model simplification, cross-functional collaboration, and scalable governance
Represent operations in executive forums with crisp business health, risk, investment, and AI/transformation narratives
Shape differentiated Insurance capabilities, including domain-specific AI solutions and proprietary delivery frameworks

Own AI-enabled transformation within P&C Insurance Domain Operations India:
- Embed automation and analytics into core workflows, while liaising across operations, digital, data and client ecoystems to align AI in Ops initiatives with enterprise priorities
- Establish KPIs and structured outcome-based models to drive clear ROI and adoption
- Lead workforce reskilling, change management and stakeholder buy-in for AI-augmented roles
Lead end-to-end delivery across the allocated portfolio, ensuring SLA adherence, quality, risk governance, and client confidence
Contribute to domain operations strategy (Insurance – Property & Casualties), execution, P&L performance, and margin expansion
Partner with IMUs and client CXOs to convert delivery excellence into growth, expansion, advocacy, and long-term strategic partnerships

Bachelor’s degree in Business, Commerce, Finance or a related field; MBA or equivalent postgraduate qualification preferred
Proven record of embedding AI/automation into operational workflows
Professional certifications in Property & Casualty Insurance, Operations Excellence, Program Management, Analytics, or Financial Management (e.g., CPCU, AINS, PMP, PRINCE2, Lean Six Sigma Black Belt, CFA, FRM) will be an advantage
Potential next moves include broader SGU or Industry & Market Unit leadership