Should be well versed in Voice metrics like ASA, TSF, Call AHT, Call Flow
Must be experienced about call flow aspects – Opening Spiel, Greeting, Acknowledgement, Empathy, Communication, Comprehension, Closing spiel and Hold Procedure, is common across Contact Centre businesses

Business support provides central point of contact for guidance/ issues related to various processes and systems functions. The role involves a significant amount of interaction with both internal team members and external clients, necessitating strong communication skills and a collaborative spirit.

Excellent communication, interpersonal, customer service skills. 2 - 5 Years