We are looking for a motivated Technical Support Call Center Agent to assist customers experiencing basic technical difficulties. The successful applicant will answer inbound calls, guide customers through troubleshooting steps, and document solutions accurately. Responsibilities: Answer incoming technical support calls. Help customers troubleshoot common software or device issues. Explain technical instructions in simple language. Record reported problems and troubleshooting steps. Escalate advanced technical problems when needed. Follow technical support procedures and service standards. Requirements: Good verbal communication and problem-solving skills. Basic computer and technology knowledge. Ability to explain instructions clearly. Patience and a professional attitude. Reliable high-speed internet and a quiet workspace. Previous technical support experience is beneficial.