•Handling inbound phone calls, chats, and emails from customers. • Assisting customers in finding resolutions on customer query/issues/concerns • Helping customers understand our products, navigate the application process, and move confidently through each step of their experience. • Manage customer expectations on timeline and resolution. Find best solutions to ensure customer requirements are met • Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines, Knowledge of US Mortgage
Excellent communication 2) Excellent facilitation and knowledge transfer ability 3) Excellent Preprocess, domain and process knowledge 4) Ability to coach & give feedback 5) People skills 6) Being proactive 7) Out of the box thinking 8) Critical thinking 9) Logical reasoning
Higher Education Diploma with 3 - 6 years of relevant experience