Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload
among servers. Maintain accurate waiting list as needed. Alert guests when table is
available.
• Receive payments and process transactions according to established policies and
procedures; give correct change; balance cash drawer at close of shift; complete all
opening/closing paperwork; document voids on void balance sheet.
• Promote teamwork and quality service through daily communication and coordination with
other departments.
• May process take-out orders; may answer room service phone and process room service
orders; practice up-selling techniques.
• May routinely clear and reset tables and assist with opening tasks such as assigning
stations to servers.
• May be asked to handle guest complaints and special requests.
• May assist with other duties as assigned.
This job requires ability to perform the following:
• Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
• Handling food objects, products and utensils
• Using a keyboard
• Bending, stooping, kneeling
Other:
• Communication skills are utilized a significant amount of time when interacting with guests,
wait staff, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card
as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork,
etc.