To provide each guest with outstanding and personalized customer service, while accurately performing all high-end Salon Services.
- Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
- Initiate and engage in conversations in a professional and friendly manner.
- Experienced licensed Cosmetologist with a depth of education and service experience.
- Participate in a learning environment, which maximizes productivity, skill, development and associate retention via ongoing educational workshops.
- The ability to understand all Salon & Spa services, treatments, and be able to explain each in a clear, precise manner.
- Suggests tailored/customizable salon services to each client and upsell services.
- Demonstrates respect, sensitivity, and concern for guests' and associates’ needs in a professional manner.
- To provide information about the Salon & Spa and its services, treatments and concepts as well as pricing, as requested.
- Handle guest questions and concerns with professionalism and courtesy
- Respond to guest requests immediately, accurately, and appropriately
- Understand the importance of and committed to continuing education
- Perform other tasks assigned by Manager or Assistant Manager.
- Ability to provide services and skills across any citywide property location.
- Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekends, and holidays to reflect the needs of the facility
- Must be 18 years of age or older
- Required to have Nevada Cosmetologist license.
- Two years of work experience preferred at a high end or resort style salon or spa preferred
- Warm, enthusiastic, with excellent interpersonal and guest/ associate relations.
- Flexible schedule.
- Expectations include excellent hair cutting, coloring, styling, updos, makeup application, and manicure/ pedicure skills. Acrylic or Gel nail application and aesthetic skills including facials, waxing, body wraps and scrubs is a plus.
- Must be able to operate office equipment such as computers, printer, multi touch tone phones, filing cabinet, fax machines, photocopiers and other office equipment.
- Understand and follow Blood Born Pathogen procedures
- Excellent, reading writing and oral proficiency in the English language
ADDITIONAL REQUIREMENTS
- Must be able to lift 15lbs
- Must be able to stand up to 9 hours per day Length of time of these tasks may vary
- Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, hearing ability and visual acuity.