Join Our Healing Team at Total Recovery PT!
Patient Care Coordinator (PCC)
Total Recovery Physical Therapy – West Caldwell, NJ
This is NOT a normal front-desk job.
This is a leadership role in patient experience.
At Total Recovery PT, we don’t do average care—and we don’t hire average people.
We are a high-performance, patient-centered physical therapy practice looking for a Patient Care Coordinator who takes ownership, thrives on responsibility, and understands that details matter. If you are highly organized, dependable, and take pride in doing things the right way, keep reading.
Who We Are
Total Recovery PT is built on results, relationships, and standards.
Our patients trust us with their health.
Our clinicians rely on our systems.
Our PCCs are the glue that holds it all together.
This role is for someone who:
Shows up early, prepared, and locked in
Communicates clearly and professionally
Takes responsibility instead of making excuses
Cares deeply about patient experience and outcomes
Wants to grow, learn, and lead over time
About the Role:
We are hiring a Patient Care Coordinator for 40 hours per week, Monday–Friday. You will be the first and last impression of our practice.
Your responsibilities include:
Creating a world-class patient experience from first call to discharge
Confidently communicating with patients in person, by phone, and by text
Scheduling appointments accurately and efficiently
Managing patient accounts, payments, and authorizations with precision
Keeping the clinic organized, professional, and running on time
Supporting the clinical team through strong systems and follow-through
What We’re Looking For:
We are not looking for someone who just wants a job.
We are looking for someone who:
Is extremely detail-oriented and organized
Has a strong work ethic and personal accountability
Learns quickly and follows systems consistently
Can handle pressure, multitask, and stay calm
Brings positive energy without needing constant supervision
Experience in healthcare, front desk, or customer service is a plus—but character, attitude, and work ethic matter more than experience.
Why Work at Total Recovery PT?
Be part of a high-standard, growth-oriented team
Make a real impact on patients’ lives every single day
Learn valuable skills in healthcare operations and leadership
Opportunity for advancement for the right person
A culture that values excellence, consistency, and ownership
Sound Like You?
If you take pride in your work, care deeply about people, and want to be part of something bigger than just a job, we want to hear from you.
Apply today and tell us why you’d be a great fit for Total Recovery PT.
Job Type: Full-time
Pay: $20 - $27 per hour
About Total Recovery Physical Therapy P.C.
Join the #1 Physical Therapy Practice in Little Falls, NJ!
Total Recovery Physical Therapy, P.C. is not your average clinic — we’re a fast-growing, privately owned practice, and we’re on a mission to deliver life-changing results to our patients every day.
At Total Recovery PT, our focus is on creating exceptional patient outcomes in a vibrant, positive, and high-energy environment. We believe when patients feel the difference, they become raving fans — and that’s exactly what’s fueled our explosive growth and 5-star Google reputation.
No Corporate Red Tape
We’re proudly independent, which means:
No micromanagement
No cookie-cutter care
Giving you the tools, mentorship, and time to do it right
Why You’ll Love Working Here
Great Benefits - 2 weeks PTO, Medical/Vision/Dental Insurance, Paid Holidays and Paid Breaks
You’ll be surrounded by a tight-knit, supportive team that’s serious about results — and having fun while doing it
We’ve built a strong local reputation as THE go-to PT clinic in the area — and our patients love us for it
Apply now and be part of something exceptional.