The Canada CSO team drives key program deployments across Apple’s channel environment. Connected closely with global teams, local sales, finance, marketing, and external partners, they align business goals with partner needs to deliver an exceptional customer experience backed by data and insights.
In this capacity, you will:
- Lead cross-functional coordination and communications across all Canadian stakeholder teams and routes-to-market during new product introductions (NPI)
- Lead product launch planning and post-effort review for Canada in collaboration with Global teams
- Lead cross-functional adoption of worldwide and local transformational projects
Actively explore opportunities to streamline and innovate processes through AI and emerging technologies
- Be a role model and advocate for the company’s values and principles
- Be willing to travel locally/domestically (10%) and internationally (5%)
Minimum Qualifications
Generally requires 8+ years of experience in a related role
Ability to thrive in an environment of influence without control
Proven experience with, and passion for, process improvement and automation
Excellent written and verbal communication skills with the ability to communicate relevant information concisely to all levels of internal and partner organizations
Comfortable juggling several unrelated projects with competing deadlines and multiple stakeholders
Commitment to provide a consistent and unparalleled customer experience
Self-starter with exceptional time management and organizational skills
Proven consultative skills and the ability to develop relationships quickly
Perform well in high-pressure situations and be comfortable in a fast-paced, ambiguous environment
Able to work independently and as part of a global, cross-functional team
Open to, proactively ask for, and act on feedback when received
Strong learning agility and change management skills
Bachelor’s degree or equivalent experience required
Preferred Qualifications
Project management experience in an agile environment
User experience with Apple hardware and software products
Detailed knowledge of the Canadian retail landscape