Job Responsibilities:
- Demonstrate strong analytical skills, problem-solving/debugging skills
- Communicate highly technical concepts verbally and in writing
- Manage assigned work tickets based on priority
- Successfully manage multiple workstreams simultaneously
- Oracle SR management including escalations
- Dedication to innovation
- Invest educational time in new Oracle solutions
- Develop strong rapport and gain trust of client base
- Guide and mentor clients on usability of Oracle Cloud
- Research and analyze existing systems and processes; identifying data and process flows and integration points; articulate modification risks and barriers; recommending project approaches
- Conduct gap analysis between delivered functionality and client requirements and recommend technical/functional solutions
- Develop testing scenarios, test scripts and lead unit, integration, and user acceptance testing
- Provide technical and functional support of integrations, data mapping, data analysis
- Create detailed technical specification documents
- Coordinate with other colleagues globally, fostering a collaborative work environment
- Follow Hackett methodology – and observe any client specific variations in methodology
- Understand when to ask for help and when to continue working independently
- Ability to estimate enhancements identifying tasks and hours needed