Key responsibilities
- Commissioning / Start-up
- Coordinate technicians on major projects
- Ensure commissioning in line with installation procedures
- Manage customer communication throughout commissioning
- Preventive & curative maintenance
- Plan preventive maintenance activities
- Ensure parts replacement
- Review and validate mission/intervention reports
- Corrective maintenance / Troubleshooting
- Diagnose and troubleshoot installed products
- Perform product repairs
- Deliver complete technical diagnoses of installations
- Team leadership
- Coordinate the team based on the national after-sales action plan
- Run a monthly meeting to ensure workload sharing and alignment
- Customer reporting & recommendations
- Produce customer reports for all interventions (per company standards)
- Share recommendations and provide basic guidance on product use
- Maintain strong client relationships; escalate conflicts when needed
- Capture customer needs and share them with internal teams
- Safety & compliance
- Comply with and enforce internal regulations/procedures
- Check the condition of equipment used
- Apply and enforce site safety policies with a “zero incident” mindset
Skills & competencies
Technical
- Strong electrical engineering foundation
- Operational coordination and management of an after-sales/service team
Leadership & behavioral
- Team management capability and strong presence
- High autonomy, strong organization and prioritization
- Analytical mindset and drive to deliver results
- Clear, performance-oriented communication and customer focus
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