Take ownership, accountability for store and personal productivity
Contributes to setting goals and holds team accountable for productivity standards
Provides leadership through role modeling Service behaviors and approach standards
Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
Consistently ensures all daily tasks are completed without negatively impacting service
Resolve conflicts with team members in a timely and productive manner
Inspires team to meet and exceed performance standards
Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

3 years’ experience in retail or service industry
1 year experience in a position of leadership, management experience
Ability to communicate effectively with customers and staff, maneuver sales floor
Ability to meet moderate stockroom lifting requirements, and store climbing requirements
Experience working in a fast paced retail environment.
Excellent client service and communication skills
Proficient in Microsoft Excel, Word, and Outlook
Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.