General Manager, Bridgeville, PA / Retail Operations

MUST BE 21 YEARS OF AGE TO APPLY

• Location: Bridgeville, PA
• Working hours: Full-time
• Work model: On-site
• Contract type / duration: Permanent

Must be 21 years of age to apply

Are you an experienced retail and hospitality leader who thrives on delivering exceptional customer experiences? Do you want to lead a unique luxury retail, bar, and hospitality environment while driving business performance and team development? Then you might be the person we are looking for.

As our new General Manager, you will play a critical role in overseeing the day-to-day operations of a niche luxury retail establishment that includes a premium cigar retail store, full-service bar, and light kitchen. You will lead store management and supervisory teams, drive operational excellence, manage financial performance, and ensure an outstanding customer experience. This is an excellent opportunity to make a meaningful impact while leading a high-performing team in a unique retail and hospitality setting. 

What your day will look like

In this role, you will typically focus on:

Leadership & Team Management

• Establish organizational goals, performance objectives, operational guidelines, and best practices.
• Lead, support, and develop department supervisors and managers.
• Foster a collaborative, team-oriented culture through supportive and participatory leadership.
• Oversee staffing, hiring, onboarding, training, performance management, and employee development activities.
• Ensure store operations align with company goals, objectives, and service standards.

Financial Accountability

• Participate in and oversee the preparation and management of annual budgets.
• Monitor labor costs and other controllable expenditures to ensure compliance with budget targets.
• Utilize financial tools and reporting to support informed business decisions.
• Manage inventory levels, product assortment, pricing strategies, and merchandising standards.
• Review food and beverage ordering and pricing processes to maximize profitability.
• Analyze operating and financial results to identify opportunities for sales growth and improved performance.
• Maintain strict cash handling, cashier accountability, key control, and loss prevention practices.
• Partner with Accounting to evaluate payroll trends, inventory variances, and store performance metrics.

Operations Management

• Monitor overall store conditions to achieve customer service objectives and operational goals.
• Oversee bar operations, service standards, and performance trends.
• Partner with merchandising teams to execute store design and merchandising strategies.
• Analyze promotions, advertising efforts, and product displays to support sales growth.
• Manage relationships with service providers, suppliers, and contracted vendors.
• Oversee inventory management and merchandise presentation standards.
• Collaborate with event teams to plan and execute retail and hospitality events.

Customer Experience

• Maintain a customer-focused environment that is welcoming, organized, and well merchandised.
• Evaluate customer service performance and implement training initiatives to enhance the customer experience.
• Ensure retail and hospitality team members consistently deliver exceptional service.
• Maintain and exceed established customer experience standards.

Safety & Compliance

• Ensure compliance with applicable federal, state, and local health and safety regulations.
• Promote and maintain a safe working environment for employees and customers.
• Monitor adherence to company policies, procedures, and operational standards.

Store Promotion & Marketing

• Coordinate store information and content updates for online and digital channels.
• Plan, execute, and evaluate store promotional activities.
• Develop and manage local marketing initiatives designed to increase customer engagement, community involvement, and sales growth.

What you’ll bring

Required Qualifications

• Bachelor's degree in Business, Hospitality Services, or a related field; relevant work experience may be considered in lieu of a degree.
• 8+ years of retail, hospitality, and management experience.
• Experience managing operating budgets, capital expenditures, and cash budgeting processes.
• Leadership experience involving hiring, training, performance management, compensation decisions, and corrective actions.
• Working knowledge of point-of-sale (POS) systems and general business software applications.
• Strong decision-making and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Must be at least 21 years of age.

Preferred Qualifications

• Experience working within a specialized boutique, luxury retail, premium hospitality, or niche retail environment.

Working at STG & What to expect

At Scandinavian Tobacco Group (STG), we are so much more than what meets the eye. We combine the strength of global brands with the entrepreneurial mindset that allows people to make a real impact. Here you'll have the opportunity to grow your career, collaborate across borders, and help shape what's next. At STG, you'll find more than a role, you'll find opportunities to grow, collaborate across borders, and make a meaningful impact. 

Incentives and Benefits: The salary package may include short-term and/or long-term incentives as well as other employee benefits based on position level, location, functional area, and relevant market benchmarks. 

Annual Base Salary: $70,000-$75,000/yr

What’s in an offer

As a colleague at Scandinavian Tobacco Group, you will receive a comprehensive compensation package and generous benefits package including:

• Comprehensive Health Care, Vision & Dental Plan
• Flexible Spending Account
• Disability Plans
• Basic & Supplemental Life Insurance
• Additional Supplemental Benefits
• Paid Vacation, Paid Time Off (PTO) days, and Holidays
• 401(k) Retirement Savings Plan including a generous Company match

Ready to be part of something bigger?

Apply now and discover much more. 

Our recruitment process

Before starting our hiring process, your application will be reviewed by a member of our Talent Acquisition team. We assess each application against the key competencies and requirements for the role. If your experience and skills are a good match, you'll be invited to continue through our hiring process, which may include recruiter screening, interviews, assessments, and final-stage leadership discussions. 

Scandinavian Tobacco Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics under applicable law.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more, please visit www.e-verify.gov.