Responsible for ensuring correct bills are issued and customers invoiced are timeously sent. Good knowledge of HLAG products and ensuring customer requirements are met.

• Attend to counter case management queries
• Import Cargo release from FIS
• Understanding ODeX
• Customer training for registration
• IMPORT DIFU & GOFU - Communicate/Push customers on delivery of cargo that arrived on vessels to avoid and reduce longstanding.
• Daily push on Special cargoes- OOG/flat rack & Reefer Aggressive focus/push with all reefer customers for prompt delivery of reefer cargoes
• Ensure Daily and quality work on GOFU Task to return/retrieve company asset or push for replacement value if unit is missing.
• Communicate/Push customers and make consistent effort on prompt empty return to terminal to allow empties available for bookings.
• Receive and collate weekly/monthly report for longstanding visibility- Rane Manali's report to be used as central source, manual performance collation, Every Monday
• Follow up on waiver cases and Auction to reduce longstanding in yard.
• Share progress on Daily Huddle meeting.
• Ensure Macro longstanding push with QSC - Letters must be sent to avoid new shipments resulting on longstanding.
• Coordinate with QSC to perform longstanding follow up tasks in FIS i.e. postponement and abandonment.
• Send longstanding notifications to customers and POL according to the longstanding notification timeline.
• Prepare reports for weekly & Monthly meeting presentation.
• Block GOFU customers on ODEX.

• Computer literacy / Excel competency /Power Point
• Preferably knowledge of the Documentation module in FIS
• Email ethics
• Team player with a proactive attitude
• Ability to work under pressure, goal and deadline driven
• Able to use initiative and work with minimal supervision
• Attention to detail
• Well organized with excellent administrative and communication skills
• Good interpersonal/communication/supervisory skills
• Creative problem resolution
• Sound command of the English language
• Focused and Driven individual.

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.

Your Journey, Our Horizon