• Attending to customer needs by receiving telephone calls and responding positively to enquiries and complaints from clients, prospective clients, the general public and Council Officers/representatives.
• Attending to visitors, determining the purpose of their visit and directing them to appropriately to the right section or guiding them to an alternate venue.
• Controlling and selling stock, ensuring that proper documentation is completed for the Accounts and Administration Section.
• Purchases CSW Clothing and accessories for marketing purposes and for stock in the CSW staff shop.
• Manages telephone information received by customers.
• Generates a list of any/all CSW major customers whose electricity supply may be pending disconnection.
• Maintains a list of customer account transfers.
• Controls and verifies staff shop stock levels, investigates any discrepancies and reports to the Marketing and Sales Co-ordinator on any confirmed variations.
Competencies:
• Influencing
• Problem Solving
• Planning and Organising
• Use of Technology
• Data Processing & Analysis
• Interpersonal Relationships
• Service Delivery Orientation
• Client Orientation and Customer Focus
• Learning Orientation