Location: Onsite – Jacksonville, FL
Schedule: Monday – Friday, 8am – 5pm
Salary: $17.72 - $22.15
What work will you perform?
In this role, you will provide key support to the Trailer Maintenance Department by coordinating warranty and maintenance activities while serving as a primary point of contact for vendors and third-party partners. The position ensures repairs, warranty claims, and related documentation are completed accurately, timely, and in compliance with OEM, ISO, RC, and company standards. This role operates in a fast-paced environment, exercises sound judgment within established guidelines, and helps drive consistent, compliant vendor performance.
Essential Responsibilities:
Research parts distribution network for parts availability to timely and cost effectively resolve maintenance needs.
Educate and counsel vendors who have failed to follow Trailer Maintenance procedures and track these events for future vendor evaluation and recommendations.
Processes warranty claims on a timely basis
Issue pre-repair authorization for warranty repairs to vendors.
Research and audit warranty invoices.
Continuously improve Trailer Maintenance Department's warranty process flow.
Verifies criteria required by OEM or supplier.
Files and maintains all service records as required by the warrantor.
Assists in Open Recalls and/or Campaigns
Understand and maintain ISO and RC compliance as defined by management.
Minimum Experience and Qualifications:
High School Diploma or GED required
Two years’ warranty experience
Two years’ vendor account management experience
Combination of thereof
Preferred Experience and Qualifications:
6 months transportation experience
6 months Automotive Parts and/or Service experience
Knowledge, Skills, and Abilities:
Strong ability to build and maintain effective working relationships with vendors and internal partners
Ability to thrive in a fast-paced environment with changing priorities and deadlines
Proficiency in Microsoft Office, with an emphasis on Excel
Excellent oral and written communication skills
Consistently demonstrate professional demeanor
Strong organizational and time management skills
Ability to analyze issues, exercise sound judgment, and work effectively with minimal supervision