Ready to lead where quality meets action? ETC is looking for a hands-on Quality Improvement Manager to drive data-backed improvements, tackle product and process challenges, and lead an inspector-heavy team to success. In this role, you�ll guide cross-functional teams, dig into quality trends, and turn insights into measurable results�while keeping our ISO systems strong and our operations running smoothly.
Just as important, you�ll be a people-first leader�coaching, developing, and empowering a team of inspectors. You�ll set clear expectations, build accountability, support career growth, and foster a collaborative, high-performance culture where your team can thrive.
You�ll partner across departments and with suppliers to solve problems at the root, reduce defects, and elevate performance across the board�all while building a strong, engaged team that takes pride in delivering quality at every step. If you�re equal parts strategist, problem-solver, and team builder, this is your chance to make a visible impact.
If you have any questions about the position or recruitment process, please reach out to Kennedy Kitelinger at kennedy.kitelinger@etcconnect.com or 608.824.5318.
Representative Responsibilities:
� Lead cross-functional, data-driven quality improvement teams to solve systemic product and process issues using structured problem-solving methods, with clear targets, owners, and sustainability plans.
� Ensure that each team reviews the data and identifies trends and issues to be fixed
� Ensure that action items are assigned and followed up is completed
� Ensure that meeting minutes are taken and properly distributed
� Monthly review of quality reports with team
� Manage quality measures
� SAP service notifications and quality notifications
� Top 5 quality issues per product line
� Manufacturing scrap
� NCMRs
� On-time shipments
� Reports on global product performance in the field and production
� Provide on time delivery and PPM reporting for vendors
� Provides analysis and insight to highlight areas of concern
� Other data as appropriate
� Manage corrective actions with suppliers
� Coordinate product holds
� Manage first piece inspection and in-process audit involvement by QA personnel
� Manage pilot run reviews
� Leads cross-functional, data-driven continuous improvement teams using structured problem-solving methods (e.g., PDCA, root cause analysis) with clear targets, owners, and sustainment plans.
� Assist Purchasing in the selection of new vendors and the regular review of current vendors performance
� Work with vendors to achieve and maintain �direct to stock� status
� Works closely with R&D, Manufacturing Engineering, Tech Services, Purchasing, and Manufacturing to embed continuous improvement and prevention principles early in design, sourcing, and production processes
� Other duties as assigned.
� Special projects and requests are completed in a timely and positive fashion.
ISO Responsibilities:
� Ensures all necessary functions have defined policies and procedures
� Oversees the ISO 9001 quality system
� SAP Quality Notifications
� Corrective Action System
� Calibration system
� Assists in solving quality alerts and corrective actions in a timely manner
� Oversee our internal audits
� Manages the inspection teams according to QSP 10.1 Receiving/ In-Process/Final Inspection and Testing
� Identifies required inspections
� Assigns responsibility for inspection
� Manage ESD maintenance activities according to QSWI 15.1.4 ESD Maintenance Work Instruction
� Manages ETC�s nonconforming material system according to QSP 13.1 Nonconforming Product Review and Disposition
� Coordinate MRBs
� Manages final inspection according to QSP 10.1 Receiving/In-Process/Final Inspection and Testing
� Develops and improves final inspection processes
� Identifies required final inspection
� Assigns responsibility for product audits
Supervisory Responsibilities:
� Manage the Quality department employees
� Directly supervises the QA team leader and QA inspectors
� Coordinates and collaborates with other departments of the company in establishing and carrying out responsibilities
� Develop and maintain positive communication between department and other departments
� Performs the hiring, orientation, training, performance management, career development, and overall employee development of department personnel
� Formulates, implements and reviews ISO procedures related to the department
� Instructs employees about procedures and work instructions
� Informs employees as to company/departmental plans and progress
� Maintains reporting on all department activities
� Continue to monitor efficiency in the department and make improvements where appropriate
Minimum Qualifications:
� Bachelor�s degree in Business Administration or Technical Area, or 8 years of comparable experience
� 3-5 years previous supervisory experience
� 5-10 years of continuous improvement, QA and QC experience
� Familiarity with employment law
� Excellent communication and organization skills
� Computer skills
� Continuous improvement, Quality assurance and control knowledge
� Gauging and measurement-Metrology