Job Summary
The Information Technology Intern position will both apply knowledge from their educational course of study and acquire knowledge through the opportunity to work on IT projects, Infrastructure Upgrades and more. Will support both department projects and resort operations though IT related troubleshooting, resolutions and documenting network, hardware and software issues.
Job Duties and Responsibilities
Respond to user requests for service, troubleshoot problems and help develop solutions
Support PC hardware components, desktop operating system software, and application software
Perform minor repairs to equipment and arrange for other servicing needs
Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses
Monitor backup systems and procedures to ensure data security
Record activities, solutions and other responses to request for service in work order system
Assist in maintaining inventory records and documentation for equipment
Contribute to Crystal Mountain’s technical documentation and participate in policy, procedure, and standards development
Provide user training for basic hardware and software use
Provide backup technical support for network including router, firewall, and wireless access point
Maintain open communication and positive working relationship with staff
Install and maintain computer systems including software and hardware on desktops and laptops
Resolve internet and network access issues (both wired and wireless) to include network printer support
Conduct equipment inventory audits
Determine causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.
Support projects involving technology from WiFi mapping and testing to cable management
Perform other duties/projects as assigned
Exemplify professional conduct and adherence to company Core Values
Opportunity to receive Certifications in common IT tools.
Job Specifications
Competencies:
Ability to learn and support new and fast-changing technologies
Proficient in Microsoft Office Suite applications (Excel, Word, Access, Outlook, Power Point)
Beginner to intermediate knowledge of computer network cabling and network file and print services
Intermediate knowledge of office equipment to include; computers, faxes, copiers, scanners, etc.
Strong oral and written communications skills.
Ability to develop, maintain, and promote strong internal and external relationships
Self-directed and able to maximize use of time, resources and technology
Able to analyze, interpret and present data in various formats
Maintains company confidentiality at all times
Must be dependable and able to meet given goals
Must be detail oriented and possess excellent follow up skills
Must be organized and work well with constant priority changes
Education:
Must be enrolled in an approved, credited, college internship program focused on Information Technology or be a High School Senior enrolled in an approved, credited, college program focused on Information Technology.
Internship program requirements from the college will need to be presented prior to internship approval.
Physical & Other Requirements:
While performing the duties of this Job, the employee is regularly required to stand and talk or hear.
The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
The employee may lift and /or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Evenings, weekends and holidays are a regular part of the schedule.
Non-smoking candidates preferred.