Job Purpose:
- To achieve monthly KPIs assigned
- To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
- To ensure that all telesales activities are directed to meeting sales targets.
- To ensure assigned card monthly targets are achieved
- To ensure that there is no miss selling
- To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns
- Adherence to discipline and punctuality
- Constant follow up with the customer.
- Attending Daily team huddles & keeps up to team commitments.
- Monitor personal performance and align strategies to improve sales out comes.
Key Result Areas
- Follow verification policy – adhere to banking policies, procedures and regulatory requirements .
- Updating all the systems as per the call with the customer.
- Achieve given targets on monthly basis.
- Meeting the KPI Targets set in term of card acquisition and EC/BT
- Contact potential and existing customer via phone to introduce and promote banking products.
- Understand the customer needs and recommend suitable banking solutions.
- Cross-sell and upsell products to maximize revenue opportunities.
- Processing of the request or offer given to the customer.
- Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
- Maintaining all records of the approval, requests and reports handled.
- Build and maintain strong relationships with customer.
- Handle customer inquiries and provide detailed information about product services
- Address customer concerns and resolve complaints efficiently .
- Has strong Sales and customer focus and ability to think creatively and work under pressure.
- Ensure to meet 100% on control parameters and policy set by the bank audit team.
Knowledge, Skills and Experience
- Excellent people management skills
- 1-2 years experience in similar work environment.
- Preferably has a practical marketing background.
- Has strong Sales and customer focus and ability to think creatively and work under pressure.
- Excellent presentation skills.
- Good team player with result driven attitude.
- Business sensitive.
- Has analytical and computer skills.
- Adaptable and versatile.