Internal Control Analyst

Would you like to be part of the most international company in the world?

A company operating in more than 220 countries and territories worldwide and pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? The more we connect, the better life on Earth becomes.

At DHL Express, we recognize the contributions of our people and reward and promote talent whenever possible. Through flexible work arrangements, a culture of openness and respect, personal mentoring, and a comprehensive range of development opportunities, including our Certified programs, we help our employees realize their full potential and become specialists in their fields.

DHL Express is offering an exciting opportunity for a highly motivated professional to join our multicultural Shared Service Center environment. This position is based at our Shared Service Center (SSC) in San José, Costa Rica.

Primary Purpose of the Role

DHL is seeking an Internal Control Analyst to join its team in Heredia, Costa Rica. The role is responsible for supporting Internal Control activities, including Internal Audit and Internal Control Framework (ICF) initiatives, process improvement efforts, and control standardization. The position will also contribute to the reporting and continuous enhancement of Internal Control processes through finance standards, policies, tools, and best practices.

Key Responsibilities

• Collaborate with control owners to ensure alignment with new releases of the CRISP (Control & Risk International Standardization Platform).
• Ensure testing is conducted in accordance with Global CRISP methodology while identifying opportunities to enhance and improve testing processes.
• Maintain and update data within the iCON and CRISP tools.
• Discuss and present issues identified during testing activities to relevant management teams during assessments.
• Follow up on CRISP control remediation activities with different departments across countries and the SSC.
• Support CRISP control standardization and process improvement initiatives across countries and the SSC.
• Contribute to solutions and assigned activities in accordance with established Internal Control processes.
• Maintain strict confidentiality of information and ensure proper handling and labeling of confidential data when required.
• Perform additional duties and participate in special projects as assigned.

Qualifications & Skills

Education

• Bachelor's degree in Accounting, Finance, or Business Administration or related fields (mandatory).
• Process Improvement certifications are preferred.

Experience

• Minimum of 2 years of related experience in Finance, Internal Controls, Audit, or Business Analysis.

Languages

• Advanced English and Spanish proficiency (mandatory).
• French is a plus.

Technical Skills

• Proficiency in Microsoft Office applications and standard PC tools.

Competencies

• Strong sense of responsibility and organization.
• Excellent analytical and critical-thinking skills.
• Results-oriented with strong problem-solving abilities.
• Ability to work effectively under pressure and meet deadlines.
• Excellent customer service orientation.
• Strong communication and negotiation skills.
• Business process improvement mindset.
• Ability to collaborate effectively across different management levels.
• Team player with a high degree of integrity.