The City of Edmonton is dedicated to building a vibrant, healthy, and sustainable community. We foster a workplace culture grounded in respect, safety, collaboration, and continuous improvement. As part of our team, you will contribute to essential municipal operations that directly enhance the quality of life for all Edmontonians.
Reporting to the Supervisor, Integrated Collection Services, the Waste Supervisor provides vital front-line leadership and operational oversight within Waste Collection Services. This role is responsible for the implementation of systems, standards, processes and consistent customer service levels. By fostering an inclusive, supportive environment, the Waste Supervisor ensures robust operational efficiency across multiple facilities and service delivery areas.
What will you do?
Lead, mentor, and coach front-line staff and developing leaders across multiple operational collections areas
Plan, direct, and oversee day-to-day operational schedules, route coordination, and staffing assignments
Participate in and support the planning and development of Collections strategies, initiatives and performance measures
Respond to and manage emergent field situations, including safety incidents, spills, weather events, and customer complaints
Establish and uphold uniform service standards for customer service and the employee experience
Oversee the operational management of contract service delivery, monitor contractor performance, document deficiencies, tracking chargeback amounts and manage related administrative processes
Lead regular "Tailgate Talks" to share updates, discuss safety procedures, gather feedback, and address team questions
Conduct workplace safety reviews and ensure work is being performed in a proper and safe manner
Facilitate recruitment processes, conduct performance evaluations, and manage attendance processes under general supervisory direction
Collect operational data, analyze performance metrics, and drive continuous process improvement initiatives
Completion of a High School Diploma or GED
Minimum of six (6) years of experience in waste management including waste collection and including experience managing large operational contracts and vendor relationships
Experience managing a large inventory of physical assets
Assets:
Completed coursework, certifications, or formal training in Waste Management, Supervision/Leadership, Project Management, or Change Management
Skills required for success:
Comprehensive knowledge of vendor oversight procedures, contract administration principles, and service delivery standards
Strong leadership abilities with a proven capacity to guide, motivate, and direct large teams effectively while ensuring adherence to organizational guidelines and operational standards
Exceptional written, verbal, and interpersonal communication skills, including experience speaking to large groups
Exceptional customer service capabilities with a proven ability to engage constructively and communicate directly with community members
Deep knowledge of waste collection equipment, route management, operational procedures, and relevant municipal bylaws
Understanding of logistics and operational systems related to asset management
Sound decision-making and problem-solving skills under fast-paced and unpredictable operational conditions
Ability to build collaborative working relationships across diverse operational sections, union representations, and community partners
Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
Embracing a culture of equity, diversity, reconciliation and inclusion
Applicants may be tested
Conditions of Employment:
Compliance with the City of Edmonton's safety standards for Personal Protective Equipment (PPE) is a requirement for this position
Valid Alberta Class 5 driver's licence (or provincial equivalent). Obtaining and maintaining a City Driver's permit is a requirement of this position
Work Environment:
Combination of indoor office work and outdoor field operations
The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits
Up to 1 Permanent Full-Time position
This requisition is open to internal candidates only
Hours of Work: 40 hours per week
Salary Range: $45.090 - $46.332 (Hourly); $94,147.920 - $96,741.220 (Annually)
Recruitment Consultant: SL/RA
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Métis Nation.