As a Senior Digital Business Analyst at Heathrow, you will play a vital role in driving Heathrow’s Digital Future – one of our six strategic beacons shaping airport-wide transformation. You’ll partner with Heathrow’s Digital, Data and Tech functions to create pragmatic solutions that deliver operational efficiency, resilience, and improved passenger experiences. Reporting to the Head of Programme Delivery, you will guide digital projects from design to delivery, ensuring that user needs, business value, and technology come together to deliver measurable benefits.

Collaborate with senior stakeholders to define and document business requirements for complex digital initiatives.
Lead the design of digital services, mapping current and future state journeys to identify opportunities for improvement.
Work closely with designers, developers, and operational teams to ensure services meet user and organisational needs.
Analyse Heathrow’s business processes and data to identify opportunities for digital improvement and innovation.
Champion service design thinking and evidence-based decisions across transformation projects.
Contribute to the business analysis community by developing re-usable methods and best practices.

Strong analytical and problem-solving skills with the ability to translate business needs into digital solutions.
Experience leading digital transformation or technology-driven projects in large organisations.
Ability to manage multiple priorities and deliver outcomes in a fast-paced environment.
Excellent communication and stakeholder management skills with experience engaging senior leaders.
Proficiency in using business analysis and service design tools such as process mapping, user stories, or service blueprints.
Understanding of agile delivery methods and collaboration across cross-functional teams.

Ideally you’ll also have

Experience in the aviation, transport, or infrastructure sectors.
Knowledge of data-driven decision making and digital product lifecycle management.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.