Repairs Administrator

· £26,807 Per Annum

· Full Time Permanent

· 37.5 Per Week

· Office Based - Derby

· This role does not offer eligibility for visa sponsorship.

This role offers a starting salary within Nacro’s pay structure of £26,807 with expected progression to £27,477 within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth.

At Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.

We see your future, whatever the past.

You will ensure repairs are effectively tracked and progressed in a timely manner to achieve a quick resolution, identifying any problems in achieving this, and recommending changes to process and practice as required.

Key Responsibilities:

Raise orders with Nacro’s contractors, landlords and other social housing providers.
Obtain quotes from contractors for higher works against agreed specifications.
Liaise with local Nacro operational teams, contractors, landlords and partner agencies to ensure that orders for works are raised, timelines agreed, and repairs completed within the target time.
Tracking and chasing of all repairs to ensure targets are met.
Arrange for surveyors to attend properties to assess more complex/extensive works/damp cases.
Producing brief reports for Nacro’s tenants on problems with damp and mould and other major hazards.
Maintain comprehensive records of all void works undertaken.
Focus on any delays in completion of works, problem solving with relevant individuals.
Identify and suggest improvements to processes to enhance efficiency.
Prepare regular reports on repairs, progress, and any issues encountered and potential solutions to remedy these.
Support the helpdesk team as required in processing invoices, checking for value for money and correct works undertaken, checking all records and if necessary, with operational teams to ensure works have been undertaken satisfactorily in any post inspection of repairs.

Essential Skills & Qualities:

Experience of working in a property management environment, dealing with repairs, including damp and mould. This is desirable but not essential as training will be given.
Demonstrable experience as an administrator.
Basic knowledge of property maintenance. This is desirable but not essential as training will be given.
Good written and oral communication skills and the ability to liaise effectively with contractors and external agencies.
The ability to work on your own initiative.
Ability to work under pressure and prioritise workload.
Competency in the use of Microsoft Excel and Word.
High level of accuracy and attention to detail.
Good organisational and administration skills.
Good telephone manner.
Personal commitment to equality and inclusion.

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Nacro is fair and inclusive employer

At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or helpline@nacro.org.uk.