POSITION SUMMARY
Retail Analyst
This position deals with all the back-end processes related to retail operations and is responsible for the ordering, receiving, payables, and inventory control. Assist in the replenishment of merchandise to include special orders, perishables, fashion, and general merchandise in our Retail Shops. Take lead on all retail inventory preparations and attend shop inventories on a regular basis. Display merchandise in a neat, eye-appealing manner. Complete merchandise transfers as needed. Process all outgoing guest shipments. Assist with general merchandising and shop organization/ cleanliness. Maintain inventory control, storage organization, and manage extensive data entry requirements. Ensure all merchandise is properly tagged before being placed in storage or on the sales floor, Ensure items are neatly stored in their respective designated areas, Monitor, organized, clean and orderly storage areas and Collect merchandise from container shipments and assist with moving items to the appropriate storage areas for processing.
Cover retail shops when required, greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise. Restock items as necessary based on demand and to maintain the visual appearance of merchandise displays. Check expiration dates and discard expired items. Collect boxed merchandise from the container when it arrives, unpack merchandise from boxes, tag all items using “Data works”, and place in storage. This is a physical and analytical role.
The ideal candidate must have:
• A minimum of 3 years’ experience required in retail or finance in luxury hospitality in a Five-Star/Five-Diamond hotel
• Bachelor’s degree required
• An intermediate understanding of computer systems and proficiency in Windows Office
• Meticulously detailed and organized
• Strong accounting / financial skills.
• Excellent service with internal and external guests
• Maintained a professional appearance, language, and behavior
• Excellent verbal and written communication skills in English
• Ability to multitask, deal with a demanding workload and deadlines in a fast-paced work environment
• Available to work flexible hours including holidays and weekends
• Available to work in an indoor and outdoor environment.
• Ability to reach, bend, twist, pull, and stoop and carry objects up to 50 pounds
• Ability to stand and walk for an extended period of time
Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise. Display merchandise in a neat, eye-appealing manner. Restock items as necessary, check expiration dates, and discard expired items. Keep storeroom neat and clean. Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Verify customer identification as required. Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified. Follow checklist for opening and closing shop. Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 35 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.