The Job
- Provide all-round administrative support for estate operations, including rental, sales, car park, and non-domestic premises administration.
- Handle counter and telephone enquiries, provide quality customer service, and explain relevant policies and procedures to tenants, residents, and the public.
- Assist in providing guidance and on-the-job training to new staff and support the delivery of quality customer services.
- Prepare correspondence, reports, emails, and other administrative documentation as assigned.
- Assist in payment administration, including invoice processing, deposit refunds, and related record verification.
- Maintain and update records, filing systems, inventories, and generate reports according to operational requirements.
- Perform general office administration duties, including procurement of office supplies and staff uniforms, records management, and other duties assigned by supervisors.
The Person
- Secondary education or above, with HKCEE/HKDSE qualifications.
- At least 5 years’ clerical or customer services experience with at least 3 years in customer services industry.
- Some knowledge on the operation and commonly used terms of estate management related industry.
- PC skills e.g. PowerPoint, Excel & MS Word, Chinese Word Processing and etc.
- Good typing skills
- Good communication, co-ordination and interpersonal skills