Field Representative I, Document Imaging

Job Duties and Responsibilities

• Performs full-performance level work in the conversion of hard-copy letters, forms, and other paper documents into electronic imaging formats.
• Prepares documents for scanning by removing staples, paper clips, rubber bands, and other fasteners.
• Reviews paper records against electronic images to verify image quality and identify missing documents.
• Verifies and validates image and document errors and makes necessary corrections.
• Maintains productivity and quality levels in accordance with established standards.
• Reviews each scanned record for accuracy, completeness, and image clarity.
• Scans newly received documentation and loose paperwork.
• Meets deadlines in a fast-paced environment while maintaining quality and error-free work.
• Achieves productivity metrics and performance standards established by the organization.
• Maintains optimal equipment performance by performing routine maintenance, including clearing paper jams and replenishing toner.
• Completes required paperwork accurately, legibly, and in a timely manner.
• Communicates issues and concerns promptly and effectively to management.
• Prevents processing errors by maintaining an organized workstation.
• Ensures customer satisfaction by producing accurate, error-free work that meets customer specifications utilizing document imaging and digital mail technologies.
• May perform shipping and receiving duties, including handling USPS mail.
• Performs additional duties as assigned.

Qualifications (Education, Experience, and Certifications) Required Qualifications

• High school diploma or equivalent.
• Basic PC skills.
• Basic computer data entry experience.
• Basic typing and data entry skills.
• Intermediate computer skills, including proficiency in:
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Excel

Knowledge, Skills, and Abilities

• Strong critical thinking and attention-to-detail skills.
• Ability to perform repetitive tasks while maintaining focus and accuracy.
• Ability to retain information and maintain a high level of quality.
• Ability to work effectively in a team environment while maintaining positive and productive relationships with coworkers, management, sales, and production teams.
• Ability to adapt to changing priorities and work assignments.
• Strong organizational skills with the ability to multitask and manage deadlines.
• Ability to work with Electronic Document Management Systems (EDMS), databases, and other computer applications.
• Ability to analyze situations, identify issues, and take appropriate action.
• Ability to consistently follow established procedures and workflows while maintaining quality and productivity standards.

Working Conditions, Mental and Physical Demands

• May be required to work multiple shifts, including nights, weekends, overtime, and holidays based on workload and customer requirements.
• Works in a production environment with moderate to high noise levels.
• Must be able to adapt to moderate levels of stress and manage changing priorities and deadlines.
• Position frequently requires standing for extended periods, often up to eight (8) hours per day.
• May be required to lift and move supplies weighing up to 50 pounds from floor level to waist height, carry materials approximately 10 feet, and safely lower them to the floor.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role.