Assertive communication;computer basic knowledge;Domain expertise;Escalation Management;Linguistic orientation;Multitask Handling;Process Understanding and Improvement;Typing skills 25 WPM with 90 Percent AccuracyActive Listening;Analytical Skills;B1 or B2 for written communication;Coaching and Development;Communication Skills;Customer centricity;Customer Focus;Empathy;GDS;Mentoring;Microsoft Office;Problem Solving;Quality Assurance and Control;Sales Skills;Team Management;Telecom Process Knowledge;Time Management;Versant 4;Versant 5;VET 58plus