Market Settlements Administrator

Manchester, England, gb · On site · Posted 3d Leaves the board in 4 days
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Purpose of the Role

We are recruiting a Market Settlements Administrator to join our team of administrators. Responsibilities include ensuring accurate administration of trade settlements, regulatory reporting to the FCA, and management of certificated deposits.

Market Settlements is a department within the Custody division, consisting of two teams: Crest Settlement and Clearstream Settlement. The administrator is expected to manage their assigned workload, perform intraday task management, and collaborate effectively with colleagues to ensure the team's tasks are completed efficiently. As an operations role, it is crucial that the process is executed to a high standard to ensure the ongoing success of AJ Bell.

What does the job involve?

  • Oversee trade records within the back-office system, ensure precise and timely communication of trade instructions to relevant custodians and markets, and address any queries raised by market counterparties, clients, fund providers, or internal teams within AJB. 
  • Generate, update, and distribute reports on failing trade positions and risks. Resolve or escalate issues to the Team Leader/Manager.
  • Manage failing trade positions to ensure timely settlement where possible.
  • Monitor and manage Crest Member Accounts to ensure onward delivery of stock. 
  • Manage efficient stock flows through the AJB nominee by utilising external reporting tools (Crest GUI, Clearstream, Cofunds Website).
  • Processing certificated stock deposits through the Crest system.
  • Ensure accurate and timely reporting for MiFID II Transaction Reporting.
  • Ensure all relevant procedures are updated and accurate at all times 
  • Report any CASS breaches or suspected breaches immediately to the Line Manager.
  • Perform root cause analysis on reconciliation breaks and use to implement preventative measures alongside the Team Leader
  • Support project implementations, fixes and upgrades through testing of software and defining the needs of the team. Ensuring that all processes and procedures are updated in line with systemic implementations.
  • Ensure productive working relationships with other teams by coordinating efforts to develop efficient and effective operational processes. 
  • Handle Stamp Duty/SDRT discrepancies and resolve issues with HMRC.
  • Perform ad hoc tasks as per the business needs as defined by the Team Leader, Market Settlements manager and Head of Custody.
  • Instructing cash movements on the online banking systems & identifying/applying incoming payment.

Ensuring all duties are carried out in full compliance with regulatory requirements, including consumer duty.

Following structured processes to deliver accurate outcomes to meet regulatory requirements, including consumer duty and deliver the best possible customer experience.

Approach vulnerable customers using best practice and document any reasonable steps taken for their fair treatment.

Competence, Knowledge and Skills

Competence

  • Previous experience in a financial services administration role desirable but not essential.
  • Knowledge of banking payment methods (such as BACS, Faster Payments, Debit Card, Cheques) an advantage.
  • Ability and commitment to deliver excellent customer service skills
  • Competent IT skills, including Word, Excel and Outlook.
  • Ability to work in high pressure deadline driven environments

Knowledge & Skills

  • Supportive team player with positive approach.
  • Willingness to learn and strive for improved efficiency within the Market Settlements Team.
  • Excellent attention to detail.
  • Customer service orientated.
  • Enjoys working in a deadline driven structured environment, unsupervised at times.
  • Ability to organise and prioritise own work.
  • Strong analytical and problem-solving skills.

About AJ Bell

At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.

We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026, a reflection of our supportive and collaborative culture.

What we offer the successful Customer Service Administrator

  • Starting salary of £26,000 (can be higher dependent on financial services experience) 
  • 25 days holiday, increasing with service + buy/sell scheme + bank holidays
  • 6% Pension with matched contributions
  • Discretionary bonus scheme
  • Share schemes (including free shares and BAYE)
  • Health Cash Plan and discounted private healthcare
  • Free onsite gym
  • Enhanced family leave (subject to qualifying criteria)
  • Travel and bike loan schemes
  • Employee Assistance Programme

Life at AJ Bell

  • Regular social events including summer and Christmas parties
  • Learning and development opportunities tailored to you
  • Casual dress code
  • Friendly, supportive team environment

Our ways of working

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model for our Customer Services Administrator roles, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.

We welcome Administrator applications from all backgrounds and make hiring decisions based on skills, experience and potential.

Agency information

This Administrator vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.