Join Hermès, a prestigious French luxury brand, as a Client Relations Center Intern. In this role, you will support the Client Relations team with operational, analytical, and training responsibilities. You will gain valuable experience in eCommerce customer service and assist with important day-to-day reporting functions. This is a full-time, in-person internship based in New York City, scheduled from January 11, 2027, to June 28, 2027.
Key missions
- Analyzes key performance indicators (KPIs) and operational metrics to generate actionable insights that support reporting needs for Managers and Specialists.
- Monitors open service tickets to identify patterns in pending returns and post-sale issues, ensuring timely resolution and process optimization.
- Conducts in-depth research and trend analysis on Hermes.com customer service interactions to support escalation management.