Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Be the face of an exceptional patient experience while serving as a key resource within a busy, specialized Plastic Surgery practice. We're seeking an experienced, detail-oriented professional who thrives in a fast-paced environment and enjoys supporting both patients and colleagues.
Qualifications
- Coordinate patient scheduling, registration, check-in, and check-out activities.
- Assist patients and callers with appointments, questions, and practice-related needs.
- Process billing forms and maintain accurate patient records within electronic medical record systems.
- Manage messages related to prior authorizations, prescription refills, provider questions, and test results.
- Serve as a "Super User" for scheduling, registration, and billing systems, providing support and training to team members.
- Perform advanced scheduling functions, including surgical scheduling, schedule management, and provider template coordination.
- Provide functional guidance to Practice and Office Assistants and help support daily operations in partnership with leadership.
- Assist with co-payment collection and other administrative functions as needed.
- Experience in a healthcare, medical office, or specialty practice setting.
- Strong organizational, communication, and customer service skills.
- Ability to manage multiple priorities while maintaining accuracy and professionalism.
- Experience with patient scheduling, registration, billing, and electronic medical records.
- A collaborative approach and passion for supporting both patients and team members.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Office experience 3-5 years required
Knowledge, Skills and Abilities
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
- Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
- Managing one's own time and the time of others.
- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.37 - $27.71/Hourly
Grade
4
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.