Required to follow intermediate level of instructions in performing customer service work while using established routines. Applies analysis and problem solving abilities in performing job duties. Performs such duties as data entry, filing, directing phone calls to appropriate personal, membership, and risk management services to help accomplish the mission of the Church. The Sr. Clerk provides key support for functional groups, including performance of a wide variety of specialized clerical functions.Serves as a role model in fulfilling the Church's religious mission with compassion toward others and an attitude of devotion to God, while performing tasks of an intermediate level of knowledge and judgment.
Maintain a positive, empathetic, and professional attitude toward patrons always.
Research, duplicate and answer patron problems
Track (information about interactions with patrons) and analyze reports
Learn and understand products that are supported
Regular reporting to engineering teams
Assist in various special projects for FamilySearch International in the Africa West Area
Support team members in analyzing issues with submissions
Contribute to process improvement for Africa region patron services
Routines are generally prescribed and supervision is readily available, receives calls, emails, and visitors that cover basic situations, assists in resolving questions and issues. Provides constructive feedback while maintaining sensitive visitor relations.
Member of the Church of Jesus Christ of Latter-day Saints worthy to hold a current temple recommend
- Bachelor's degree in Administration, Information Technology and minimum of 3 - 5 years of experience in a specialized or a related field or equivalent combination of education and experience.
Detail oriented – able to look for and find slight differences in the data
Deductive reasoning
Understand oral traditions, oral histories and oral genealogy
Internet search and good typing skills (At least 40WPM)
Fluency in written and spoken English & French languages of West African Countries (Essential)
A passion for family history and experience finding your own ancestors is desired
Excellent oral and written communication skills
Strong technical capabilities with the ability to learn new software and web application quickly and train others
Knowledge in Computer hardware and installation is a plus
Familiar with Microsoft Excel
Able to schedule and monitor project progress, production workflow
Office management or production environment management experience