Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd
Support the Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers
Preparing and sending of rate quotations to customers
Monitor quotation and customer performance including tenders and follow up with customers where required
Dispute & Exception management
Give clear handover info to Customer Service
Assist Customer Service with problem solving related to a customer issues where required
Validate and Input of new customer data into Salesforce and FIS
Handling updating of CRM with customer calls, rate offers, customer follow ups done
University degree or equivalent
Good command of written and spoken English
Working knowledge of MS Office
Able to work well with others and follow guidelines
Positive attitude
FIS knowledge
Receptive and be able to grasp new ideas and drive for personal development
Must have:
At least 2-3 years of experience in shipping and sales.
Saudi nationality.