We’re looking for an exceptional Program/Project Manager that brings deep technical and execution proficiency, and has a consistent record of leading diverse and complex projects from conception through implementation in either an e-Commerce, Contact Center, or AI-enabled customer systems landscape.
Minimum Qualifications
7+ years of professional experience working within a product, project, or program management role.
Broad experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure).
Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership.
BA/BS degree in a technical field, or 11+ years of professional experience in a directly relatable role
Preferred Qualifications
Experience supporting or leading programs that implement generative AI and/or agentic capabilities within customer-facing or operational environments, including integration with existing enterprise systems and workflows.
Familiarity with delivering AI-enabled solutions at scale, with awareness of data privacy, security, governance, and measurable business impact (e.g., efficiency gains, improved customer experience, automation outcomes).
Experience working in a hands-on role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams.
Is a technical and analytical problem solver, stitches between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems.
Demonstrated ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact