Risk Investigation and Analysis
- Investigate the causes and reasons for high-risk incidents or transactions within the assigned area.
- Analyze patterns or trends that may indicate potential fraud or operational lapses.
- Conduct on-ground validation and area checks for high-risk customers, merchants, or sales associates.
- Fraud Investigation and Verification.
- Conduct fraud investigations for reported or identified suspicious cases involving sales associates, merchants, or customers.
- Perform customer, barangay, and area verification visits for suspected fraudulent applications or activities.
- Coordinate with barangay officials or local authorities when necessary for information validation.
Risk Mitigation and Prevention
- Identify and recommend corrective actions for risk mitigation and fraud prevention.
- Collaborate with the Merchant Fraud Team in investigating fraud alerts or red flags raised from system monitoring.
- Partner with Sales Field Trainers and Area Managers to implement field-level corrective measures.
- Participate in mentoring or re-training Sales Associates on compliance and ethical selling practices.
- Conduct random spot checks or field audits to ensure adherence to sales and operational standards.
Reporting and Documentation
- Prepare comprehensive investigation reports with findings, conclusions, and recommendations.
- Maintain accurate and confidential records of investigations and supporting evidence.
- Provide timely reports on identified fraud cases and high-risk areas to management and concerned departments.
- Collaboration and Communication
- Partner with Sales leadership to strengthen fraud prevention awareness across field teams.
- Share findings and insights to enhance company-wide risk mitigation efforts.
- Assist in conducting fraud awareness sessions, refresher training, or case study discussions.
Continuous Improvement
- Recommend process improvements to reduce risk exposure and improve fraud detection.
- Stay updated on emerging fraud schemes, trends, and industry best practices.