Some people dread picking up the phone. If you're the opposite — if you're the one who ends up in a twenty-minute conversation with the stranger in line at the store — keep reading.
Street Volkswagen of Amarillo is hiring for our Business Development Center. Here's what that actually means: when someone reaches out to us online, by text, phone, or email, you're the first person they talk to. You answer their questions, figure out what they're looking for, and set up a time for them to come see it. You're not closing deals or negotiating price — a salesperson handles that when they arrive. Your job is to be the person who makes them glad they reached out!
We do this differently than most dealerships. Instead of sending stock photos, we send personal videos of the actual vehicle, using technology at our desks (like a your mini YouTube or Twitch studio) for the actual customer to see. If that sounds more interesting than reading from a script, you'll like it here.
Sales experience helps, but it isn't required. Being genuinely good with people is. Bilingual is a plus.
Responsibilities
Respond to incoming calls, texts, and online inquiries — within minutes
Ask good questions and listen to what people actually need
Set appointments and confirm them so customers show up
Record short personal videos for customers (we'll teach you in your 'mini studio')
Keep accurate notes in our computer log so nothing falls through
Follow up with people who aren't quite ready yet
Qualifications
You enjoy talking to people you've never met
Clear, friendly communication in writing and on the phone
Organized enough to follow up on time, every time
Comfortable learning new software
An interest in cars is a plus, not a requirement
Customer service, hospitality, retail, or call center experience welcome — so is no experience at all, if you're the right personality