The Information Systems & Technology (IS&T) Customer Systems team delivers many of the key global applications used in Apple’s sites, including the Contact Centre Voice Platform and it’s integrations with other Contact Centre tools. This role is part of the Contact Centre Technology (CCTech) function within the Asia Pacific IS&T Customer Systems team. Overview of the Role: The role is either based in Apple Shanghai office. You will have a strong technical background in SIP, be committed to customer experience, be a strong leader and advocate for the Asia Pacific region, and thrive in a fast-paced, dynamic environment tobe qualified for the role.
Minimum Qualifications
Experience in large enterprise & global SIP engineering, development, deployments and support
Bachelor’s Degree in Engineering / Computer Science / Information Technology or Equivalent
Extensive experience with Kamailio (or OpenSIPS) for SIP routing, load balancing, and proxy functions
Strong experience with FreeSWITCH or other Contact Center Voice solutions
Expert knowledge of SIP, RTP, TCP/IP, NAT, WebRTC and packet analysis
Software development experience integrating SIP with desktop applications
Extensive experience with network and voice analysis tools, like NetScout or similar tools
Extensive experience with SIP, VoIP & TDM co-environment
Expert with network and common data centre infrastructure
Working knowledge of Session Border Controller
Proficient with developing VoIP/SIP application security
Proficient with writing support and procedure diagrams, graphs and documentation
Expert Layer 3 and QOS Experience
Expert with Rules Engines, Session Management, Route Plans, and Traffic Management
Working experience with Linux OS & ISO images
Experience with Voice over TLS and Security Certificates is desirable
Preferred Qualifications
Familiarity with Mac and macOS is desirable
Prior experience in working on China / Japan related projects and understanding of the complexities of the environments / platforms used in these countries, will be an advantage.