This role sits where partner management, business operations, and execution meet. You'll own operational relationships with payment networks, card issuers, and payment processors across the Americas, making sure partners operate smoothly at scale and meet high performance standards. You'll work closely with Business Development, Product, Engineering, Legal, and international business operations teams to grow Apple Pay adoption and launch Apple Wallet features that customers can't live without. You'll also bring the operations expertise to strategic initiatives.
Minimum Qualifications
8+ years of experience in digital wallets, payments or business operations (for example, with networks, issuers, processors, payment service providers or fintechs)
3+ years of people leadership experience, with a record of developing and scaling high-performing operations teams
Deep knowledge of the payments ecosystem, regulations, and industry standards, including tokenization, card provisioning, and contactless acceptance
Sound judgment and the ability to make decisions under pressure in fast-moving, sensitive situations
Strategic thinking combined with tactical execution, strong attention to detail, and comfort with ambiguity
Some domestic and international travel required
Bachelor's degree or equivalent work experience
Preferred Qualifications
Experience with Apple Pay, Tap to Pay on iPhone, or comparable wallet and SoftPOS products, and with Latin American payments markets
Proven ability to build trusted relationships and influence without direct authority across organizations
Ability to manage multiple workstreams at once and change direction quickly as business needs shift
Strong analytical skills, with the ability to turn data into actionable insights
Ability to clearly explain technical issues to technical and business audiences, including senior leaders and large groups
Hands-on experience with AI and automation, such as LLM-powered agentic workflows or conversational AI, applied to partner onboarding and business operations initiatives
Professional proficiency in Spanish and/or Portuguese