BUTLER
Job Summary: The successful candidate will be responsible for all aspects of the guests' care during their stay and will provide attentive personalized service according to internationally-approved standards. As a Butler, you will benefit from continued service training and play a key role in achieving our goal of providing our most elite guests with the highest professional standards in Butler Service, thus exceeding their expectations.
Responsibilities:
- Mastery of etiquette and formal service
- Knowledge about wines and spirits
- Professional demeanor, social skills, tolerance and telephone etiquette.
- The ability to anticipate and respond to guests' needs by learning their preferences, unique tastes, allergies etc.
- An engaging and outgoing personality with excellent guest interaction skills
- The ability to efficiently and competently resolve guest issues
- The ability to effectively multitask and maintain professionalism and service standards under pressure.
Qualifications:
- High School Leaving Certificate/Diploma.
- Minimum of two (2) years' experience in the Hospitality Industry.
- Professional Butler certification is an advantage.
- Valid Food Handler's Permit.
- Computer literate with knowledge of Microsoft suite of programmes.
- Excellent communication and customer service skills.
- Must pay keen attention to details and be proactive.