Technical Support Specialist (EDI)

Chennai, India · On site · Posted 12/18/2025 Leaves the board today
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Manage and maintain all EDI Messages (ANSI and X12)

Error management on EDIFACT (ANSI/X12)

Deduction and correction of errors using AXWAY B2Bi tool; IBM MQ, MQ Explorer.

View, download and export logs from IBM Mainframe

Must be able to manage messages within Windows Network, Unix/Linux, mainframe. Coordinate with third party for message corrections.

  • Personal Attributes:

  • Strong teamwork and collaboration skills.

  • Basic or end to end knowledge in Shipping Life cycle.

  • Continuous learner who keeps up-to date with technology trends and best practices. Attention to detail and a passion for resolving complex technical challenges.

    Additional Notes:

  • Preferably immediate Joining or a minimum of notice period. Ready to work in 24x7 shift, including night shifts.

  • Willingness to work in perennial night shifts

  • Ready to re-locate near office location in case staying away from office area

  • Bachelor’s degree.

  • A degree in computer science or a related topic would be an added advantage. Experience in 2nd level support for EDIFACT

  • Experience using AXWAY B2Bi tool Extensive hands-on experience in IBM MQ

  • Ability to use the MQ Explorer and also navigate using commands Experience working in IBM Mainframe

  • Understanding of the jobs running in the Mainframe machines Hands-on experience in Unix and z/OS platform

  • Ability to understand the shell scripts and modify (on need basis) Ability to understand the complex architecture

  • Good to have exposure in SSL certificates handling and implementation Good to

    have experience in using JIRA, Confluence

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.
Your Journey, Our Horizon