RESPONSIBILITIES :
Understand customer's problems (needs and wants), design and recommends solutions to meet their needs and ensures customer satisfaction
Lead the design/delivery of TCI (Test Cell Integration) or multiple technologies solutions
Prepare training documents to both in-house engineers and customer training needs
Conduct relevant application support service trainings and co-trainer in customer training
Able to lead a project team to accomplish projects in a timely manner
Holding key customer account and manages projects together with factory engineering to meet customer’s needs in both technical requirements and time schedule
Understands and applies Solution Planning & Implementation standards
Build and establish strong relationships with factory to co-develop solutions to ISG related problems
To be effectively identifying design related problems and suggest necessary changes to the factory through an orderly reporting manner
Take initiative to own and solve specific customer issues